Delivery Information

Where do you ship?
We are currently only shipping within the United Kingdom. England, Scotland, Wales, Northern Ireland, Jersey, Guernsey, Isle of man.

How much does delivery cost?
We send all our Luxury Gift Box orders with Royal Mail 24 Hour Tracked, £6.49

When will I get my macarons?
We ship all our orders using Royal Mail as our third party shipping provider. We only use their 24 Hour Tracked delivery service. These do not require a signature. 
Refer to Royal Mail for the full terms & conditions.

Please note that this is not a guaranteed service. Royal mail specify that 24 Hour Tracked Service is an "Aimed for service" where the majority of parcels reach their destination within 24hrs.
No complaints can be made until 7 days have passed without delivery.
Please check Royal Mail update for any delivery delays in your area.

Please note our cut off time for delivery is 12pm Monday to Friday. Any orders placed after 12pm on a Friday would not be shipped until the following Monday. 
Deliveries can take up to 6pm to be delivered. Any orders placed during the weekend will not be shipped until the following Monday. If you have any issues relating to your delivery after dispatch, in the first instance contact Royal Mail Track and Trace.

Tracking my order
When your order is shipped you will receive a Royal Mail tracking number via email.
You can track via their website

The tracking number isn`t working
Although your tracking number is sent as soon as we pack & seal your box, sometimes it may take a few hours before being placed in the Royal Mail System. So don`t not worry if it doesn`t come up straight away. If you have concerns regarding where your parcel is Royal Mail are best placed to handle any queries and locate your parcel.

Bank holidays, Christmas, Easter,.
As we use Royal Mail for our deliveries we are subject to their working hours over Bank holidays.
We will send, so as to arrive as close as possible to the special day. This could mean that your order arrives a couple of days before the Bank holiday. Of course you will still be able to track your parcel using the tracking number you would have received via email.