FAQs

How long will my Macarons keep?
Our macarons keep up to 5 days in the fridge
Are your Macarons Gluten free?
Please refer to our flavour page as some do contain Gluten. Please also bear in mind that our kitchen is not a Gluten free environment and we cannot guarantee there will not be cross contamination.
Are your Macarons vegetarian?
Yes our Macarons are suitable for vegetarian diets. Refer to our flavour page for further information.
Are your Macarons vegan?
No they are not vegan
I have been sent some of your Macarons but I do not know who sent them. Can I find out?
We do not, due to Data protection rules release sender details without their consent/permission.
As the majority of our Gift boxes are sent as gifts & presents we do not include billing or buyer details with our parcels/Macarons.

I am worried that my Macarons will get damaged whilst going through the postal system.
We package our macarons very carefully to protect them during the course of delivery & they should reach you in the same condition as when dispatched. However we cannot guarantee this as we are not responsible for Royal mail mistreating any of our parcels. Therefore we will not offer a refund. You should contact Royal mail should you have any issues or concerns as they are our third party shipping provider.
Where do you deliver to?

We only deliver within the United Kingdom.
England, Scotland, Wales, Northern Ireland, Jersey, Guernsey,
Isle of man.
When will my Macarons arrive?
We use Royal mail 24 tracked service. Please see Royal mail regarding this service. Please note this is not a guaranteed service.
If I order today will I get my Macarons tomorrow?
In theory yes, but please bear in mind the midday cut-off, and that the Royal mail 24hr tracked is not guaranteed.
My tracking number doesn`t seem to be working?
It can sometimes take a while for your tracking number to get on the Royal mail system. So please give a little extra time & if necessary please contact Royal mail tracking either online or by phone.
Can I multi shop & send to different addresses?
Yes but shipping charges are applicable to each order/delivery address.
Do you use any food colourings? 
Yes we use food colouring all of which have been approved & are edible. Full ingredients available on our flavour page.
Are you open for Christmas deliveries?
In the period leading up to Christmas, parcels in the Royal mail network are expected to increase significantly. Therefore we cannot guarantee Christmas deliveries or orders placed after the 20th December midday will be sent before Christmas, but may not arrive until after Christmas. 
Can I select a shipping date for my order?
Yes in the checkout process you will be given this option.
Where can I find dietary & allergen information?
Please refer to our flavour page for the ingredients of each Macaron.
Can I recycle my gift boxes?

Gift Boxes

Our Matt Black Gift Box is fully recyclable.
Our White Laminated Gift box if fully recyclable once the outer paper has been removed.

Macaron PET protective inserts

A recyclable plastic known as PET continues to be widely recyclable making it a sustainable material that leaves the smallest possible environmental footprint.

Postal Boxes

Our postal boxes are made from double walled cardboard and contain recycled content of between 60% to 90% and are fully recyclable.

Protective loose fill chips

Our Loose Fill is made from a natural starch material and is fully compostable and 100% biodegradable.
The product is fully soluble when saturated in water which takes away any issues with litter.
It also conforms to EN13432